GRP 15

سياسة الإلغاء

In order to cancel a lesson, please notify the tutor 24 hours before the lesson is due to begin. This gives the tutor a fair opportunity to fill your slot. Classes cancelled with under 24 hours notice may incur a charge amounting to the full lesson cost. All cancellation and reschedule requests should be made by parents/guardians rather than by students (under 18) and sent via email (contact@mlukenglish.com) or WhatsApp (+44 7782554789). For lessons in which the student appears to be late, the tutor is obliged to wait for 15 minutes before leaving the meeting. If the student does not connect and if contact has not been made by the parents prior to the lesson or during the waiting time, the lesson will be classed as a ‘no show’ and automatically cancelled. The account may be charged at the tutor’s discretion.  When purchasing a package of lessons or a course, the client agrees to attend the scheduled lessons. Therefore, if three or more classes are cancelled consecutively, the account may be permanently terminated. In this case, a refund of 80% of the remaining fee for the package or course purchased will be issued to the client. The remaining 20% will be held by the tutor as an administration fee.  If the client purchases a package of lessons or a course but decides to terminate the course, an administration fee of 20% of the total cost will be charged. The outstanding balance will be refunded to the client. This does not affect your statutory rights.  Regarding group classes only, if a student is unable to attend a lesson, parents can request that the lesson be recorded and sent in order for the student to review. In these cases, the tutor should be notified six hours before the class is due to begin.  If the tutor needs to cancel a session, they should also aim for 24 hours with a minimum of 12 hours. In extreme cases, this may not be adhered to, but a make-up class should be offered to the student as soon as possible.  Some classes may be recorded for training and marketing purposes. By purchasing a service, the client agrees to the terms above.

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